vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Auckland Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Hamilton Operational
90 days ago
99.98 % uptime
Today
vGRID Voice Services Operational
90 days ago
100.0 % uptime
Today
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Cloud Backup Portal - Auckland Operational
vGRID Cloud Backup Portal - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Auckland vGRID Internet Feb 4, 00:00-06:00 NZDT
An upstream provider has advised the following scheduled network maintenance has been planned. vGRID Internet services delivered from our Auckland datacenter may incur up to three outages of 20 mins during this maintenance window.
This could impact the internet services for both our Cloud Platform (IaaS) and vGRID internet customers in the Auckland region.
Posted on Jan 28, 10:31 NZDT
Past Incidents
Jan 29, 2022

No incidents reported today.

Jan 28, 2022

No incidents reported.

Jan 27, 2022
Completed - The scheduled maintenance has been completed.
Jan 27, 09:06 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:02 NZDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 26, 14:11 NZDT
Jan 26, 2022

No incidents reported.

Jan 25, 2022
Completed - The scheduled maintenance has been completed.
Jan 25, 10:53 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 10:00 NZDT
Scheduled - We are deploying the latest cumulative patch to the Hamilton vGRID Cloud Connect platform. During the maintenance window the platform will be taken offline and accounts disabled. We expect the update and system checks to take up to an hour. Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Jan 20, 09:52 NZDT
Completed - The scheduled maintenance has been completed.
Jan 25, 09:53 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 NZDT
Scheduled - We are deploying the latest cumulative patch to the Auckland vGRID Cloud Connect platform. During the maintenance window the platform will be taken offline and accounts disabled. We expect the update and system checks to take up to an hour. Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Jan 20, 09:50 NZDT
Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022
Completed - The new vGRID certificate for this year has now been deployed onto our various platforms and we have completed our testing.
Jan 19, 15:36 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:30 NZDT
Scheduled - We will be updating the SSL certificates used by several 'vGRID Services' in both Auckland and Hamilton regions. While this is a non-disruptive change for most systems, it does mean that the certificate thumbprint for our FTP services will change. Should you have an automated system that relies on this thumbprint, please ensure that it is updated after the certificate is updated.

Should you experience any issues with our services after this update, please contact our Service Desk by emailing 'support@vgrid.nz' or phoning 0800 425 383 during regular business hours.
Jan 18, 11:11 NZDT
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.