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Customer Portal
Operational
Partner Portal
Operational
vGRID Cloud Platform - Auckland
Operational
vGRID Cloud Platform - Hamilton
Operational
vGRID Exchange Mail
Operational
vGRID Voice Services
Operational
vGRID - Dropbox Business
Operational
vGRID Cloud Connect
Operational
vGRID Cloud Connect - Auckland
Operational
vGRID Cloud Connect - Hamilton
Operational
vGRID Protect
Operational
vGRID Protect - Auckland
Operational
vGRID Protect - Hamilton
Operational
vGRID FTP Containers
Operational
vGRID FTP Containers - Auckland
Operational
vGRID FTP Containers - Hamilton
Operational
UFB/NGA Network Services
Operational
UFB Network - Auckland
Operational
UFB Network - Waikato
Operational
UFB Network - Tauranga/BOP
Operational
UFB Network - Rest of New Zealand
Operational
Microsoft Cloud Services
Operational
90 days ago
99.94
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We are upgrading our Auckland vGRID Protect platform. This update is to apply security fixes to known vulnerabilities and exposures. The platform will be taken offline. Neither backup or restores will be able to be performed during the maintenance period. Once completed, the platform will be brought back online.
Posted on
Oct 21, 16:21 NZDT
We are upgrading our Hamilton vGRID Protect platform. This update is to apply security fixes to known vulnerabilities and exposures. The platform will be taken offline. Neither backup or restores will be able to be performed during the maintenance period. Once completed, the platform will be brought back online.
Posted on
Oct 21, 16:24 NZDT
Completed -
The online upgrade to the Auckland HPE 3PAR Storage Array has been completed successfully.
Oct 24, 14:33 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 09:30 NZDT
Scheduled -
Our storage vendor HPE will be performing an online upgrade on one of our Auckland based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot. A detailed check of all components of the Storage array will also be completed once all nodes are upgraded. No service impact is expected. Both performance and access will remain normal throughout the update.
Oct 21, 14:20 NZDT
Completed -
The new replacement firewalls have been installed and successfully tested.
Oct 18, 17:33 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:30 NZDT
Scheduled -
As part of our on-going program of maintenance to keep our platforms up to date and reliable, we are replacing our existing Auckland Firewall cluster. During the maintenance window, there will be a few brief internet outages while we change over to the new cluster and do failover testing to ensure the HA cluster is operating as expected.
Please contact our service desk if you have any questions or concerns.
Oct 6, 15:01 NZDT
Completed -
The online upgrade to the Auckland HPE 3PAR Storage Array has been completed successfully.
Oct 17, 12:07 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:30 NZDT
Scheduled -
Our storage vendor HPE will be performing an online upgrade on one of our Auckland based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot. A detailed check of all components of the Storage array will also be completed once all nodes are upgraded. No service impact is expected. Both performance and access will remain normal throughout the update.
Oct 6, 13:55 NZDT
Resolved -
This incident with Microsoft Teams not playing greetings when phoning our toll free numbers has been resolved.
Oct 16, 14:16 NZDT
Update -
We have adjusted the call routing for vGRID 0800 number to bypass the greetings and route directly to the Support Desk
Oct 16, 13:19 NZDT
Identified -
We are currently experiencing issue with Microsoft Teams not playing greetings when phoning our toll free numbers. This is a known issue and Microsoft are working to resolve it.
Oct 16, 12:37 NZDT
Resolved -
Earlier this morning at approximately 4:35 am one of our host servers in the vGRID Hamilton platform failed. The VMware software immediately restarted all affected VMs on other operational hosts and other than a short reboot cycle for the affected VMs everything has returned to normal. We have isolated the affected host and will test it to identify the fault. It will not be returned to the production cluster until we are satisfied that the cause of the fault has been identified and mitigated.
A separate message will be send to all affected customers in due course identifying the VMs affected. If you have any questions please contact our service desk.
Oct 16, 04:30 NZDT