vGRID Cloud Services Status

vGRID Cloud Services

All Systems Operational

About This Site

Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational

Partner Portal Operational

vGRID Cloud Platform - Auckland Operational

vGRID Cloud Platform - Hamilton Operational

vGRID Voice Services Operational

vGRID - Dropbox Business Operational

vGRID Cloud Connect Operational

vGRID Cloud Connect - Auckland Operational

vGRID Cloud Connect - Hamilton Operational

vGRID Protect Operational

vGRID Protect - Auckland Operational

vGRID Protect - Hamilton Operational

vGRID FTP Containers Operational

vGRID FTP Containers - Auckland Operational

vGRID FTP Containers - Hamilton Operational

UFB/NGA Network Services Operational

UFB Network - Auckland Operational

UFB Network - Waikato Operational

UFB Network - Tauranga/BOP Operational

UFB Network - Rest of New Zealand Operational

Microsoft Cloud Services Operational

ModuSense Cloud Operational

ModuSense Dashboard Operational

ModuSense Data Ingest Engine Operational

ModuSense API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Hamilton vCenter Update - Tuesday, September 28 Sep 28, 10:00-12:00 NZDT

We will be applying the latest patches to the Hamilton VMware vCenter appliance.

This upgrade is non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Posted on Sep 24, 15:25 NZST

Past Incidents

Sep 27, 2021

Auckland vCenter Update - Monday, September 27

Completed - We have completed applying the latest patches to the Auckland VMware vCenter appliance.

All services have been tested to confirm full functionality. The VMware Cloud Director and vGRID Customer portal access has now been restored, allowing management of your virtual machines again.
Sep 27, 10:52 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 NZDT

Scheduled - We will be applying the latest patches to the Auckland VMware vCenter appliance.

This work is non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Sep 24, 15:23 NZST

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

vGRID Virtualization Platform - Auckland

Resolved - This incident has been resolved. Our Auckland virtualization platform is now operational and the VMware Cloud Director portal is now accessible to customers.

Please contact our support desk if you are still experiencing issues with your virtual environment.
Sep 15, 14:09 NZST

Investigating - We are currently investigating an issue that is causing degraded performance within our Auckland virtualization platform, and as a result, we have disabled access to our Auckland Cloud Director portal to avoid customers from making system changes while we work.

We sincerely apologise for any inconveniences caused and we will be keep you up to date with progress as we work through the issue.
Sep 15, 13:52 NZST

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.