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After investigating an issue with our primary SBC, we have a requirement to upgrade the operating systems of both of our SBC’s on the Hamilton Voice Platform.
All customers connecting to our primary SBC may experience an outage of up to 5 minutes on both incoming and outgoing calls during the maintenance window. If the customer PBX supports dual trunk configuration any new incoming calls will be connected via the secondary SBC. Otherwise, incoming calls will go to fall-back numbers if available.
Posted on
Nov 16, 12:01 NZDT
Resolved -
We have located the fault which caused the interruption of the service. We will be scheduling maintenance in the coming weeks to apply patches to the effected server.
Nov 14, 17:24 NZDT
Investigating -
At approximately 11:50 AM today there was a brief outage on our primary SBC server. As such, active calls may have have been interrupted. Service was restored at 11:52 AM and we are currently investigating the cause of this issue.
Nov 14, 12:10 NZDT