vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Auckland Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Hamilton Operational
90 days ago
99.96 % uptime
Today
vGRID Voice Services Operational
90 days ago
99.99 % uptime
Today
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Cloud Backup Portal - Auckland Operational
vGRID Cloud Backup Portal - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2022

No incidents reported today.

Dec 5, 2022

No incidents reported.

Dec 4, 2022
Completed - The HPE Storage Array update has now been applied successfully.
Dec 4, 10:53 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:02 NZDT
Scheduled - We are applying an update to one of the Auckland based HPE Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform.

No service impact is expected. Both performance and access will remain normal throughout the update.

Dec 1, 15:35 NZDT
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
Completed - The scheduled maintenance has been completed.
Nov 26, 22:32 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:02 NZDT
Scheduled - We are currently in the process of migrating to a new Data Centre located in Takanini, Auckland. One of the last remaining components of our migration is the relocation of our clustered Firewalls.
As the Firewall services are clustered, we do not expect any significant disruption to service as we will move the standby node to Takanini first. We will then bring it back online and fully test it before migrating all workloads over by making the newly installed Takanini node the primary node. The secondary node will then be moved to the new Data Centre, brought online and tested to confirm full functionality.
During the maintenance window there may be short periods of time, up to 30 seconds, where Internet access will be disrupted for customers while the Firewall cluster moves from the 'active' node to the 'standby' node.
In rare circumstance, while the cluster is split there is a risk that an unexpected firewall failure could cause a longer disruption to services but we will be working as quickly as possible to keep this risk period as short as possible during the maintenance window.

Nov 21, 14:14 NZDT
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.