vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Exchange Mail Operational
vGRID Voice Services Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID HomeDrive Operational
vGRID FTP Containers Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2019

No incidents reported today.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019
Completed - We have successfully migrated the FTP service and all of our testing was successful.
Apr 17, 15:07 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:00 NZST
Scheduled - We are updating our FTP Services to enable additional features and better management. The service will be taken offline for an hour, while the services are migrated over and the final data sync is completed.
Upon completion of the migration and testing, the server will be re-enabled.

While the service will continue to function normally, the new FTP address will be 'ftp-hlz.vgrid.nz' - this will be replacing 'store.thecloud.net.nz'. We do recommend that you update your systems to use the new address.
Apr 17, 11:03 NZST
Completed - The scheduled maintenance has been completed.
Apr 17, 04:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 NZST
Scheduled - One of our upstream providers will be upgrading a core network element that feeds a large number of services in the Waikato region. During the upgrade, these services will have an outage of up to 30 minutes. Services will start coming back online throughout this window.

We apologise for any inconvenience this may cause. If you have problems with your service after this change window ends, please contact vGRID Support by emailing support@vgrid.nz or phoning 0800 425 383
Apr 16, 17:07 NZST
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019
Completed - Update 4a has been successfully applied to vGRID Cloud Connect platform, accounts have been re-enabled and copy jobs have restarted.
Apr 9, 14:12 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 13:00 NZST
Scheduled - We are applying the latest update to the Auckland vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable.
The platform will be taken offline and all accounts disabled during the maintenance window. We expect the update and system checks to take about two hours.
Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Apr 8, 13:23 NZST
Completed - Update 4a has been successfully applied to vGRID Cloud Connect platform, accounts have been re-enabled and copy jobs have restarted.
Apr 9, 11:18 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 13:21 NZST
Scheduled - We are applying the latest update to the Hamilton vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable.
The platform will be taken offline and all accounts disabled during the maintenance window. We expect the update and system checks to take about two hours.
Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Apr 8, 13:18 NZST
Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.