vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Auckland Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Hamilton Operational
90 days ago
100.0 % uptime
Today
vGRID Voice Services Operational
90 days ago
100.0 % uptime
Today
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Cloud Backup Portal - Auckland Operational
vGRID Cloud Backup Portal - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022
Resolved - Fix has been implemented and no voice issues reported since.
May 16, 15:32 NZST
Investigating - We have been informed that Spark is currently experiencing network issues resulting to one-way audio from/to Spark.
Investigation is underway to restore this service as soon as possible.
Updates will be provided once available.
May 13, 17:00 NZST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
Resolved - This has now been resolved and we have confirmed full functionality of the cloud platform.
May 9, 14:39 NZST
Identified - We have identified the issue as Non-impacting and we are working to resolve it as soon as possible.
Updates will be provided when work has been completed.
May 9, 11:57 NZST
Investigating - We are currently experiencing an issue within our Hamilton Cloud Platform - Network and Storage.
We are working to identify and resolve this issue as soon as we can.
Updates will be provided accordingly.
May 9, 10:13 NZST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Completed - We have completed moving the remaining vGRID Hamilton ESXi Host Serers over to the new enclosure.
May 6, 14:24 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 NZST
Scheduled - We are continuing to migrate the vGRID ESXi Host Servers in Hamilton over to a new enclosure. This work should have no impact on the management or running of customer virtual servers. Each host will be put into maintenance mode (causing the VM's to be migrated off it), then shutdown and moved. The host will then be checked to confirm operational readiness before allowing customer VM's to be migrated back onto it. This process will then be repeated until all hosts have been moved.

Please contact the service desk by emailing support@vgrid.nz if you have any questions or concerns about the work to be performed.
May 4, 13:15 NZST
May 5, 2022
Completed - We have completed moving the first half of the Hamilton ESXi Host servers to the new enclosure.
May 5, 14:41 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 09:00 NZST
Scheduled - We are migrating the vGRID ESXi Host Servers in Hamilton over to a new enclosure. This work should have no impact on the management or running of customer virtual servers. Each host will be put into maintenance mode (causing the VM's to be migrated off it), then shutdown and moved. The host will then be checked to confirm operational readiness before allowing customer VM's to be migrated back onto it. This process will then be repeated until all hosts have been moved.

Please contact the service desk by emailing support@vgrid.nz if you have any questions or concerns about the work to be performed.
May 4, 13:13 NZST
May 4, 2022

No incidents reported.

May 3, 2022
Completed - The scheduled maintenance has been completed.
May 3, 09:05 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 09:00 NZST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 2, 16:24 NZST