vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal   Operational
Partner Portal   Operational
vGRID Cloud Platform - Auckland   Operational
vGRID Cloud Platform - Hamilton   Operational
vGRID Exchange Mail   Operational
vGRID Voice Services   Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland   Operational
vGRID Cloud Connect - Hamilton   Operational
vGRID Protect Operational
vGRID Protect - Auckland   Operational
vGRID Protect - Hamilton   Operational
vGRID HomeDrive   Operational
vGRID FTP Containers   Operational
UFB/NGA Network Services Operational
UFB Network - Auckland   Operational
UFB Network - Waikato   Operational
UFB Network - Tauranga/BOP   Operational
UFB Network - Rest of New Zealand   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Auckland Firewall Upgrade - Saturday, September 22 Sep 22, 23:00 - Sep 23, 00:30 NZST
We will be applying updates to the Auckland Firewall cluster. These updates are critical to maintaining a supported and reliable platform.
During the maintenance window, there could be brief internet outages while the active node fails over to the secondary node. This will occur several times during the upgrade as we apply each update.
Posted on Sep 11, 13:40 NZST
vGRID Portals Feature Release Sep 24, 11:00-12:00 NZST
The vGRID portals undergo constant upgrades with minor background releases almost weekly, some releases are more significant however, in this release the following features will be enabled:

• Microsoft Azure - VM Deployment Integration
• Microsoft CSP - Microsoft Cloud Agreement Acceptance Enforcement
• Customer Portal Dashboard - New Azure spending widget
• Microsoft CSP - Notifications for all license changes if option is enabled

Impact:
No outage required, this is a hazard notification only as the deployment will alter the production codebase.

Contingency:
In the event of a failure of the release or major issues discovered in post release testing, a rollback to the previous production codebase will be initiated.
Posted on Sep 21, 15:38 NZST
Our storage vendor HPE will be performing an online upgrade of our Hamilton based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot. A detailed check of all components of the Storage array will also be completed once all nodes are upgraded. No service impact is expected. Both performance and access will remain normal throughout the update.
Posted on Sep 20, 13:38 NZST
Our storage vendor HPE will be performing an online upgrade of our Hamilton based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot. A detailed check of all components of the Storage array will also be completed once all nodes are upgraded. No service impact is expected. Both performance and access will remain normal throughout the update.
Posted on Sep 20, 13:41 NZST
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018

No incidents reported.

Sep 20, 2018
Completed - The new software and firmware patches have been successfully applied to the storage appliance and accounts have been re-enabled.
Sep 20, 13:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:30 NZST
Scheduled - We are applying the latest software update to the storage appliance for the Hamilton vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable. The platform will be taken offline and all accounts disabled during the upgrade. We expect the upgrade and system checks to take about two hours. Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Sep 13, 10:23 NZST
Sep 19, 2018
Completed - The patches have been successfully applied to the HPE 3PAR Storage Array
Sep 19, 20:50 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:00 NZST
Scheduled - Our storage vendor HPE will be applying two patches to one of the Auckland based HPE 3PAR Storage Arrays. No service impact is expected. Both performance and access will remain normal throughout the update.
Sep 11, 13:00 NZST
Completed - Update has been completed successfully.
Sep 19, 16:05 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:00 NZST
Scheduled - We are applying the latest software update to the storage appliance for the Auckland vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable. The platform will be taken offline and all accounts disabled during the upgrade. We expect the upgrade and system checks to take about two hours. Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
This work was re-scheduled from Tuesday, September 18.
Sep 18, 11:31 NZST
Sep 18, 2018
Completed - The patch have been successfully applied to the HPE 3PAR Storage Array.
Sep 18, 20:43 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:00 NZST
Scheduled - Our storage vendor HPE will be applying a patch to one of the Auckland based HPE 3PAR Storage Arrays. No service impact is expected. Both performance and access will remain normal throughout the update.
Sep 11, 12:58 NZST
Completed - Unfortunately we are postponing this upgrade due to jobs connecting to the appliance running longer than expected. This will be re-scheduled for tomorrow morning.
Sep 18, 11:09 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 10:00 NZST
Scheduled - We are applying the latest software update to the storage appliance for the Auckland vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable. The platform will be taken offline and all accounts disabled during the upgrade. We expect the upgrade and system checks to take about two hours. Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Sep 11, 13:04 NZST
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.