vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Exchange Mail Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Completed - We have successfully upgraded vCloud Director management software in our Hamilton vGRID platform.
May 27, 14:52 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 14:00 NZST
Scheduled - We will be upgrading the vCloud Director management software in our Hamilton vGRID platform

There will be a brief period of time within the maintenance window where access to the vCloud Director interface is not available and the vGRID Customer Portal will not be able to interact with Virtual Servers. This will stop the ability to manage Virtual Servers but they will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
May 22, 10:25 NZST
Completed - We have successfully updated our Hamilton vGRID Protect platform. Client installers are showing on the 'App Downloads' and are available for download. The platform is now online and clients are able to perform their regular backup schedules.
May 27, 11:05 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:01 NZST
Scheduled - We are updating our Hamilton vGRID Protect platform. This update is to correct an issue in which the client installers do not appear on the 'App Downloads' screen.
During the maintenance window, the platform will be taken offline. Neither backup or restores will be able to be performed at this time.
Once completed, the platform will be brought back online and clients will resume their regular backup schedules.
May 21, 16:28 NZST
May 26, 2020
Completed - We have successfully upgraded vCloud Director management software in our Auckland vGRID platform. Updates were completed within the hour.
May 26, 15:51 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 14:00 NZST
Scheduled - We will be upgrading the vCloud Director management software in our Auckland vGRID platform.

There will be a brief period of time within the maintenance window where access to the vCloud Director interface is not available and the vGRID Customer Portal will not be able to interact with Virtual Servers. This will stop the ability to manage Virtual Servers but they will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
May 22, 10:23 NZST
Completed - We have successfully updated our Auckland vGRID Protect platform. Client installers are now showing on the 'App Downloads' and are available for download. The platform is now online and clients are able to perform their regular backup schedules.
Please contact our service desk at support@vgrid.nz if you have any questions or concerns related to this activity.
May 26, 10:59 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:00 NZST
Scheduled - We are updating our Auckland vGRID Protect platform. This update is to correct an issue in which the client installers do not appear on the 'App Downloads' screen.
During the maintenance window, the platform will be taken offline. Neither backup or restores will be able to be performed at this time.
Once completed, the platform will be brought back online and clients will resume their regular backup schedules.
May 21, 16:26 NZST
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.