vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Non-impacting Maintenance: Tauranga vGRID Internet Jul 26, 23:00 - Jul 27, 05:00 NZST
Our upstream provider has advised that there will be network maintenance occurring on the redundant link that delivers vGRID Internet to Tauranga / Bay of Plenty area. There is no expected impact to the services during the maintenance window, just a heighten risk due to the loss of the redundant link.

Please contact our service desk if you have any questions or concerns.
Posted on Jul 20, 10:52 NZST
Auckland 3PAR SAN patching - Tuesday, July 27 Jul 27, 22:00 - Jul 28, 00:00 NZST
Our storage vendor HPE will be applying two patches to one of the Auckland based HPE 3PAR Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform.

No service impact is expected. Both performance and access will remain normal throughout the update.
Posted on Jul 23, 15:54 NZST
Our storage vendor HPE will be applying two patches to one of the Auckland based HPE 3PAR Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform.

No service impact is expected. Both performance and access will remain normal throughout the update.
Posted on Jul 23, 15:57 NZST
Hamilton 3PAR SAN patching - Thursday, July 29 Jul 29, 22:00 - Jul 30, 00:00 NZST
Our storage vendor HPE will be applying two patches to one of the Hamilton based HPE 3PAR Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform

No service impact is expected. Both performance and access will remain normal throughout the update.
Posted on Jul 23, 15:59 NZST
Our storage vendor HPE will be applying two patches to one of the Hamilton based HPE 3PAR Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform.

No service impact is expected. Both performance and access will remain normal throughout the update.
Posted on Jul 23, 16:01 NZST
Past Incidents
Jul 26, 2021

No incidents reported today.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 01:00 NZST
Scheduled - An upstream voice supplier is performing routing change for toll-free numbers during this maintenance window. There is no expected impact to service during this time and is an advisory only.
Jul 9, 14:52 NZST
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 11:16 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:00 NZST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 14, 15:19 NZST
Resolved - The root cause has been determined to be either one of the ports or the DAC cable being used by Intelligent Resilient Framework (IRF) failing, which in turn caused the switch node to reboot.
This is one of two links being used by IRF - we are currently arranging for replacements of the faulty parts.
Jul 15, 08:53 NZST
Monitoring - We have determined that core switch node rebooted. We are currently logging a support ticket with the switch vendor to help determine what may have caused this.
We will also continue to monitor the switch for the next few hours.
Jul 14, 18:23 NZST
Identified - We have identified that our core switch failed over to the standby node. All VM's in the environment appear to have been unaffected by this disruption. But we are continuing to look into the root cause.
Jul 14, 17:58 NZST
Investigating - There has been a service disruption on the Auckland Cloud Platform that we are currently investigating. There appears to have been a network issue on our core switch..
Jul 14, 17:35 NZST
Jul 14, 2021
Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.