vGRID Cloud Services
All Systems Operational

About This Site

Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Uptime over the past 90 days. View historical uptime.
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Auckland Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Hamilton Operational
90 days ago
100.0 % uptime
Today
vGRID Voice Services Operational
90 days ago
100.0 % uptime
Today
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Cloud Backup Portal - Auckland Operational
vGRID Cloud Backup Portal - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Hamilton vCenter Lifecycle Manager issue Mar 29, 2023 14:00-16:00 NZDT
We currently have an issue with the Hamilton vCenter Virtual Appliance - Lifecycle Manager. This component of the vCenter manages the deployment of updates/upgrades being applied to the hosts.
We have received additional advise from VMware support, completed preliminary testing & are now ready to attempt this fix again.

During the maintenance window, the Hamilton VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers hosted in Hamilton.
While this will stop the ability to manage your Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any urgent tasks with one of your vGRID hosted servers during this maintenance window, please contact our service desk by phoning 0800 425 383.
Posted on Mar 28, 2023 - 15:22 NZDT
Past Incidents
Mar 28, 2023

No incidents reported today.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Hamilton vCenter Lifecycle Manager issue
Completed - After applying the recommended fix, we found there was an issue that required vGRID to rollback the changes.
We have gone back to VMware Support and will work through this issue with them to determine a work-a-round.

The system has been checked to confirm that it is fully operational and back online.
Mar 23, 11:40 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 NZDT
Scheduled - We currently have an issue with the Hamilton vCenter Virtual Appliance - Lifecycle Manager. This component of the vCenter manages the deployment of updates/upgrades being applied to the hosts.
We have been advised by VMware support that we should reset the LCM database to resolve this issue.

During the maintenance window, the Hamilton VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers hosted in Hamilton.
While this will stop the ability to manage your Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any urgent tasks with one of your vGRID hosted servers during this maintenance window, please contact our service desk by phoning 0800 425 383.
Mar 22, 12:32 NZDT
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage