vGRID Cloud Services
All Systems Operational

About This Site

Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Exchange Mail Operational
vGRID Voice Services Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID HomeDrive Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Completed - Testing has been completed and everything is working well after the upgrade. Please contact the service desk if you experience any issues managing vGRID virtual servers on our Auckland platform.
Oct 12, 11:01 NZDT
Verifying - The software upgrades have been completed and the system is back online. We are completing some final system tests to ensure reliability.
Oct 12, 10:40 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:15 NZDT
Scheduled - We are upgrading the Auckland vGRID Hypervisor Platform to VMware vSphere 6.7. The work performed will be the upgrade of the Platform Services Controller and vCenter server to version 6.7U3. This work has no impact on the running of customer virtual servers but will mean that management of the workloads including provisioning and reconfiguration is not possible during this window. Please ensure that any planned maintenance of your virtual servers is not scheduled for this maintenance window.
We will then upgrade the ESXi hosts that make up the cluster to 6.7U3 in a controlled fashion over a number of days. This work is also intended to be non-impacting.
Please contact the service desk at support@vgrid.nz if you have any questions or concerns about the work to be performed.
Sep 23, 10:39 NZST
Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - Our upstream Internet service provider has identified the issue in their network and implemented a fix that has resolved the routing issue. All services are working normally now and access to our Status Page website as well as all Google services seem to be operating. Please contact our service desk if you notice any ongoing issues.
Oct 10, 11:41 NZDT
Monitoring - Our Internet service provider is working on a fix for the problem. We have noticed improvement to most websites and will be monitoring the situation. We expect to be able to provide more details on the cause of the problem in due course and confirm when the situation is fully resolved soon.
Oct 10, 11:34 NZDT
Investigating - Many common websites are currently unavailable or running slowly. In particular Google services and our Status page provider. We have escalated this to our Internet provider who is investigating.
Oct 10, 11:06 NZDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.