vGRID Cloud Services
All Systems Operational

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Customer Portal   Operational
Partner Portal   Operational
vGRID Cloud Platform - Auckland   Operational
vGRID Cloud Platform - Hamilton   Operational
vGRID Exchange Mail   Operational
vGRID Voice Services   Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland   Operational
vGRID Cloud Connect - Hamilton   Operational
vGRID Protect Operational
vGRID Protect - Auckland   Operational
vGRID Protect - Hamilton   Operational
vGRID HomeDrive   Operational
vGRID FTP Containers   Operational
UFB/NGA Network Services Operational
UFB Network - Auckland   Operational
UFB Network - Waikato   Operational
UFB Network - Tauranga/BOP   Operational
UFB Network - Rest of New Zealand   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
After investigating an issue with our primary SBC, we have a requirement to upgrade the operating systems of both of our SBC’s on the Hamilton Voice Platform.

All customers connecting to our primary SBC may experience an outage of up to 5 minutes on both incoming and outgoing calls during the maintenance window. If the customer PBX supports dual trunk configuration any new incoming calls will be connected via the secondary SBC. Otherwise, incoming calls will go to fall-back numbers if available.
Posted on Nov 16, 12:01 NZDT
Past Incidents
Nov 18, 2018

No incidents reported today.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018
Resolved - We have located the fault which caused the interruption of the service. We will be scheduling maintenance in the coming weeks to apply patches to the effected server.
Nov 14, 17:24 NZDT
Investigating - At approximately 11:50 AM today there was a brief outage on our primary SBC server. As such, active calls may have have been interrupted.
Service was restored at 11:52 AM and we are currently investigating the cause of this issue.
Nov 14, 12:10 NZDT
Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.