vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Auckland Operational
90 days ago
100.0 % uptime
Today
vGRID Cloud Platform - Hamilton Operational
90 days ago
99.98 % uptime
Today
vGRID Voice Services Operational
90 days ago
100.0 % uptime
Today
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Cloud Backup Portal - Auckland Operational
vGRID Cloud Backup Portal - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
This is the rescheduled maintenance window for the upgrade of Hamilton vCenter.

We will be upgrading the VMware vCenter Virtual Appliance which manages the Hamilton vGRID Cloud Platform.

This upgrade is non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Posted on Dec 9, 12:16 NZDT
Past Incidents
Dec 9, 2021
Completed - There was a small issue experienced during the upgrade that required the upgrade to be rolled back. The issue was corrected, however, there was not enough time in the current change window to re-attempt this upgrade. So we will be rescheduling this work for tomorrow morning.

System checks have been completed to ensure that the platform is 100% operational.
Dec 9, 11:29 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 09:00 NZDT
Scheduled - We will be upgrading the VMware vCenter Virtual Appliance which manages the Hamilton vGRID Cloud Platform.

This upgrade is non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Dec 6, 14:05 NZDT
Dec 8, 2021
Completed - The upgrade of the VMware vCenter Virtual Appliance which manages the Auckland vGRID Cloud Platform has been successfully completed and tested.
Dec 8, 12:21 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 09:00 NZDT
Scheduled - We will be upgrading the VMware vCenter Virtual Appliance which manages the Auckland vGRID Cloud Platform.

This upgrade is non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Dec 6, 14:05 NZDT
Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021
Completed - The upgrade of the Virtual Distributed Switch (vDS) on the Hamilton VMware vCenter appliance has been successfully completed.
Dec 5, 10:17 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 NZDT
Scheduled - We will be upgrading the Virtual Distributed Switch (vDS) on the Hamilton VMware vCenter appliance. This is in preparation for an upcoming upgrade of vSphere to version 7.0.

This upgrade should be non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Dec 3, 11:53 NZDT
Dec 4, 2021
Completed - The upgrade of the Virtual Distributed Switch (vDS) on the Auckland VMware vCenter appliance has been successfully completed.
Dec 4, 10:20 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 NZDT
Scheduled - We will be upgrading the Virtual Distributed Switch (vDS) on the Auckland VMware vCenter appliance. This is in preparation for an upcoming upgrade of vSphere to version 7.0.

This upgrade should be non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Dec 3, 11:52 NZDT
Dec 3, 2021
Completed - The scheduled maintenance has been completed.
Dec 3, 11:54 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:16 NZDT
Scheduled - We are deploying new updates to the vGRID Host Servers in Hamilton. This work should have no impact on the management or running of customer virtual servers.
Each host will be put into maintenance mode and patched. Once the patches have been deployed and the host has rebooted, it will be checked to confirm operational readiness before allowing customer VM's to be migrated back onto it. This process will then be repeated until all hosts have been brought up to the required patch level.

Please contact the service desk by emailing support@vgrid.nz if you have any questions or concerns about the work to be performed.
Dec 3, 09:03 NZDT
Dec 2, 2021
Completed - Most of the Hamilton hosts have been updated. The final host that was not able to be updated today, will be done tomorrow morning.
Dec 2, 17:36 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 NZDT
Scheduled - We are deploying new updates to the vGRID Host Servers in Hamilton. This work should have no impact on the management or running of customer virtual servers.
Each host will be put into maintenance mode and patched. Once the patches have been deployed and the host has rebooted, it will be checked to confirm operational readiness before allowing customer VM's to be migrated back onto it. This process will then be repeated until all hosts have been brought up to the required patch level.

Please contact the service desk by emailing support@vgrid.nz if you have any questions or concerns about the work to be performed.
Dec 1, 14:40 NZDT
Completed - The scheduled maintenance has been completed.
Dec 2, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 NZDT
Scheduled - Our upstream provider has advised that there will be a network maintenance which will be carried out by third-party supplier on 2nd of December 2021, from 12 midnight to 6am. This work may potentially cause interruption to the internet service for up to 30 minutes within the work window.
Nov 25, 10:43 NZDT
Dec 1, 2021
Completed - The scheduled maintenance has been completed.
Dec 1, 09:35 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 09:30 NZDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 1, 08:40 NZDT
Nov 30, 2021

No incidents reported.

Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 09:32 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:25 NZDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 26, 17:16 NZDT
Nov 28, 2021
Completed - The scheduled maintenance has been completed.
Nov 28, 18:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 15:00 NZDT
Scheduled - We will be applying firmware updates to the Hamilton HPE Synergy equipment which is part of the vGRID platform. These updates includes feature and stability improvements that are critical to maintaining a supported and reliable platform.
This is an orchestrated update and we do not expect any impact to workloads as the updates are applied to resilient systems in a staged manner. This notification is sent to advise you that during the updates the system will be operating for short periods of time with a reduced resilience capability. While we do not expect any issues during the update process the risk of service disruption is higher than normal. We will be closely monitoring the platform and will provide additional updates as we progress through the update process if necessary.
Please contact our service desk at support@vgrid.nz if you have any questions or concerns related to this routine activity.
Nov 25, 11:45 NZDT
Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 10:33 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:00 NZDT
Scheduled - We are deploying the latest software version to the Hamilton vGRID Cloud Connect platform. During the maintenance window the platform will be taken offline, and accounts disabled. We expect the update and system checks to take up to 90 minutes. Once completed, the services will be brought back online, and your backup copy jobs will resume automatically.
Nov 24, 10:53 NZDT