vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are upgrading our Auckland vGRID Protect platform. This update is to apply security fixes to known vulnerabilities and exposures. The platform will be taken offline. Neither backup or restores will be able to be performed during the maintenance period. Once completed, the platform will be brought back online.
Posted on Jan 19, 11:13 NZDT
We are upgrading our Hamilton vGRID Protect platform. This update is to apply security fixes to known vulnerabilities and exposures. The platform will be taken offline. Neither backup or restores will be able to be performed during the maintenance period. Once completed, the platform will be brought back online.
Posted on Jan 19, 11:26 NZDT
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Completed - The upgrade of VMWare Cloud Director to version 10.1.2 in Hamilton has been successfully completed and tested.

Note: The old vCloud Director flash-based portal is no longer be accessible. Should you require access to the VMware Cloud Director portal, please refer to the following support article: https://support.vgrid.nz/accessing-vmware-cloud-director-portal
Jan 21, 10:50 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 10:00 NZDT
Scheduled - We are upgrading VMware Cloud Director on the Auckland vGRID platform to version 10.1.2

During the maintenance window the Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers. This will stop the ability to manage Virtual Servers, but the servers will continue to operate normally throughout.
If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.

Note: Once upgraded, the old vCloud Director flash-based portal will no longer be accessible. Should you require access to the VMware Cloud Director portal, please refer to the following support article: https://support.vgrid.nz/accessing-vmware-cloud-director-portal
Jan 18, 12:59 NZDT
Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - There was a service failure on our primary SBC which caused a brief outage between 12:20 and 12:22 pm this afternoon. This has been resolved and we are looking into the cause.
Jan 19, 12:32 NZDT
Completed - The upgrade of VMWare Cloud Director to version 10.1.2 in Auckland has been successfully completed and tested.

Note: The old vCloud Director flash-based portal is no longer be accessible. Should you require access to the VMware Cloud Director portal, please refer to the following support article: https://support.vgrid.nz/accessing-vmware-cloud-director-portal
Jan 19, 10:54 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 10:00 NZDT
Scheduled - We are upgrading VMware Cloud Director on the Auckland vGRID platform to version 10.1.2

During the maintenance window the Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers. This will stop the ability to manage Virtual Servers, but the servers will continue to operate normally throughout.
If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.

Note: Once upgraded, the old vCloud Director flash-based portal will no longer be accessible. Should you require access to the VMware Cloud Director portal, please refer to the following support article: https://support.vgrid.nz/accessing-vmware-cloud-director-portal
Jan 14, 15:06 NZDT
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.