vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal   Operational
Partner Portal   Operational
vGRID Cloud Platform - Auckland   Operational
vGRID Cloud Platform - Hamilton   Operational
vGRID Exchange Mail   Operational
vGRID Voice Services   Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland   Operational
vGRID Cloud Connect - Hamilton   Operational
vGRID Protect Operational
vGRID Protect - Auckland   Operational
vGRID Protect - Hamilton   Operational
vGRID HomeDrive   Operational
vGRID FTP Containers   Operational
UFB/NGA Network Services Operational
UFB Network - Auckland   Operational
UFB Network - Waikato   Operational
UFB Network - Tauranga/BOP   Operational
UFB Network - Rest of New Zealand   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are applying the latest software update to the storage appliance for the Hamilton vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable. The platform will be taken offline and all accounts disabled during the upgrade. We expect the upgrade and system checks to take about two hours.
Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Posted on Jan 10, 12:55 NZDT
Our upstream provider is preforming maintenance on our handover port for Waikato UFB services. This involves configuring a new port and patching the existing connection into the new port.
There will be up to a 10min drop in service during this maintenance window.
Posted on Jan 14, 09:48 NZDT
Our upstream provider is preforming maintenance on our handover port for Bay of Plenty UFB services. This involves configuring a new port and patching the existing connection into the new port.
There will be up to a 10 min drop in service during this maintenance window.
Posted on Jan 17, 11:18 NZDT
Past Incidents
Jan 18, 2019

No incidents reported today.

Jan 17, 2019
Completed - The software update has been successfully applied to vGRID Cloud Connect platform.
Jan 17, 10:59 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 NZDT
Scheduled - We are applying the latest software update to the storage appliance for the Auckland vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable. The platform will be taken offline and all accounts disabled during the upgrade. We expect the upgrade and system checks to take about two hours.
Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Jan 10, 12:53 NZDT
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
Completed - The maintenance on the Traffic Management appliance has been completed successfully with no impact to service.
Jan 12, 14:27 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 14:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 12:29 NZDT
Scheduled - We are preforming maintenance on the Traffic Management appliance used for Hamilton based internet services. The appliance will be put into bypass mode during the maintenance. There is no expected impact to service.
Jan 8, 13:04 NZDT
Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.