All Systems Operational
Customer Portal   Operational
Partner Portal   Operational
vGRID Cloud Platform - Auckland   Operational
vGRID Cloud Platform - Hamilton   Operational
vGRID Exchange Mail   Operational
vGRID Voice Services   Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland   Operational
vGRID Cloud Connect - Hamilton   Operational
vGRID Protect Operational
vGRID Protect - Auckland   Operational
vGRID Protect - Hamilton   Operational
vGRID HomeDrive   Operational
vGRID FTP Containers   Operational
UFB/NGA Network Services Operational
UFB Network - Auckland   Operational
UFB Network - Waikato   Operational
UFB Network - Tauranga/BOP   Operational
UFB Network - Rest of New Zealand   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are upgrading the vCloud Director software on our Auckland and Hamilton vGRID Cloud platforms. This update will allow us to roll out new features and support additional functions as well as improve browser compatibility for customers who directly interface to the vCloud Director GUI. During the maintenance period the vCloud Director GUI and the Virtual Servers management tab in the vGRID Control Panel will not be available.

There will be no disruption to the regular function of any Virtual Servers during this maintenance period. All servers will remain operational.
Posted on Jul 20, 16:18 NZST
Past Incidents
Jul 23, 2018

No incidents reported today.

Jul 22, 2018

No incidents reported.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Completed - The upcoming upgrade to the Hamilton Storage Array has been postponed. We will reschedule this upgrade at a later date.
Jul 17, 13:26 NZST
Scheduled - Our storage vendor HPE will be performing an online upgrade of our Hamilton based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot. A detailed check of all components of the Storage array will also be completed once all nodes are upgraded. No service impact is expected. Both performance and access will remain normal throughout the update.
Jun 18, 16:14 NZST
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018
Completed - During the upgrade of the Auckland Storage Array, a host lost connectivity to a number of storage luns. The update of the Hamilton Storage Array has been postponed until a root cause has been found and mitigated.
Jul 14, 16:20 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 15:30 NZST
Scheduled - Our storage vendor HPE will be performing an online upgrade of our Hamilton based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot. A detailed check of all components of the Storage array will also be completed once all nodes are upgraded. No service impact is expected. Both performance and access will remain normal throughout the update.
Jun 18, 16:12 NZST
Completed - The upgrade on the Auckland Storage Array has been completed, however there was a disruption to the storage during the upgrade. The servers and services were checked and appear to be functioning correctly
Jul 14, 16:05 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:30 NZST
Scheduled - Our storage vendor HPE will be performing an online upgrade of our Auckland based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot. A detailed check of all components of the Storage array will also be completed once all nodes are upgraded. No service impact is expected. Both performance and access will remain normal throughout the update.
Jun 18, 16:09 NZST
Jul 13, 2018

No incidents reported.

Jul 12, 2018
Completed - Update 3a has been successfully applied to the Hamilton vGRID Cloud Connect platform and the services are now back online.
Jul 12, 11:09 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 10:00 NZST
Scheduled - We are applying the latest software update (3a) to the Hamilton vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable. The platform will be taken offline and all accounts disabled during the upgrade. We expect the upgrade and system checks to take about two hours. Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Jul 4, 16:02 NZST
Jul 11, 2018
Completed - Update 3a has been successfully applied to the Auckland vGRID Cloud Connect platform and the services are now back online.
Jul 11, 11:04 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:00 NZST
Scheduled - We are applying the latest software update (3a) to the Auckland vGRID Cloud Connect platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable. The platform will be taken offline and all accounts disabled during the upgrade. We expect the upgrade and system checks to take about two hours. Once completed, the services will be brought back online and your backup copy jobs will resume automatically.
Jul 4, 16:01 NZST
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.