Current incidents
vGRID is currently investigating an issue related to our Hosted M365 Backup platform. Backup jobs appear to be stuck in a running state and were not completing over the long weekend.
We have a P1 Veeam support case open and are currently working with support to resolve the issue as soon as possible.
Existing historical backups remain online and available to be recovered from.
This maintenance is now starting as planned.
Scheduled maintenances
We are preforming maintenance on the FTP server.
We expect the FTP service will be offline for up to 45 mins during the maintenance window. During this time, we will be applying the required changes to server and then running through test procedures to confirm it is full functionality after the change.
Please contact our service desk by emailing ‘support@vgrid.nz’ or phoning 0800 425 383 should you have any questions or concerns related to this activity.
We will be upgrading the vGRID SecureStore platform in Hamilton. This upgrade includes features and security improvements that are critical to maintaining a supported and reliable platform.
This is a non-impacting maintenance. The service will continue to function normally throughout the process.
Please contact our service desk by emailing ‘support@vgrid.nz’ or phoning 0800 425 383 should you have any questions or concerns related to this activity.