vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Exchange Mail Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are applying updates to the Hamilton Firewall cluster. This is part of our on-going program of maintenance to keep our platforms up to date and reliable.

During the maintenance window, there will be a small number of service drops of up to 5 seconds while the Firewall cluster updates are being applied.
Posted on Nov 14, 11:37 NZDT
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The firewall upgrades have been successfully deployed and the new traffic management appliance has been patched in. All services are fully functional.
Nov 9, 21:55 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 NZDT
Scheduled - We are installing an Allot traffic management appliance and applying updates to the Auckland Firewall cluster. This is part of our on-going program of maintenance to keep our platforms up to date and reliable.
During the maintenance window, there will be a brief internet outage while the new traffic management appliance is patched in.
Oct 29, 14:14 NZDT
Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019
Completed - The upgrade to vSphere 6.7 Update 3 has been completed successfully and all systems are operating normally. Please contact the service desk if you notice any issues with your vGRID Infrastructure services.
Nov 3, 13:18 NZDT
Verifying - All software has been upgraded successfully and we are checking that all systems are working correctly.
Nov 3, 12:50 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:15 NZDT
Scheduled - After successfully upgrading the Auckland vGRID platform we are now upgrading the Hamilton vGRID Hypervisor Platform to VMware vSphere 6.7. The work performed will be the upgrade of the Platform Services Controller and vCenter server to version 6.7U3. This work has no impact on the running of customer virtual servers but will mean that management of the workloads including provisioning and reconfiguration is not possible during this window. Please ensure that any planned maintenance of your virtual servers is not scheduled for this maintenance window.

We will then upgrade the ESXi hosts that make up the cluster to 6.7U3 in a controlled fashion over a number of days. This work is also intended to be non-impacting.

Please contact the service desk at support@vgrid.nz if you have any questions or concerns about the work to be performed.
Oct 21, 09:55 NZDT
Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.