vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - We have successfully finished updating the Virtual Appliances which we manage the Hamilton vGRID Cloud Platform.

All services have been tested to confirm full functionality. The VMware Cloud Director and vGRID Customer portal access has now been restored, allowing management of your virtual machines again.
Jun 10, 14:25 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 13:30 NZST
Scheduled - We will be updating the Virtual Appliances which manages the Hamilton vGRID Cloud Platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable.

This update is non-impacting. However during the maintenance window, both VMware Cloud Director and vGRID Customer Portals will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Jun 8, 13:43 NZST
Jun 9, 2021
Completed - We have successfully finished updating the Virtual Appliances which we manage the Auckland vGRID Cloud Platform.

All services have been tested to confirm full functionality. The VMware Cloud Director and vGRID Customer portal access has now been restored, allowing management of your virtual machines again.
Jun 9, 14:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 13:30 NZST
Scheduled - We will be updating the Virtual Appliances which manage the Auckland vGRID Cloud Platform. This is part of our on-going program of maintenance to keep our platforms up to date and reliable.

This update is non-impacting. However during the maintenance window, both VMware Cloud Director and vGRID Customer Portals will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Jun 8, 13:42 NZST
Jun 8, 2021
Completed - We have successfully completed maintenance on our Auckland vGRID Protect platform. The platform is now online and clients are able to perform their regular backup schedules. Please contact our service desk at support@vgrid.nz if you have any questions or concerns related to this activity.
Jun 8, 10:17 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 10:00 NZST
Scheduled - To increase storage capacity in the Auckland vGRID Protect platform we need to briefly take the platform offline. During the maintenance period it will not be possible to perform backups or restores. Once completed the system will operate as normal and no action is required for your software to continue to perform backups.
Jun 3, 14:16 NZST
Jun 7, 2021
Completed - We have successfully completed the migration to the new firewall cluster.
Jun 7, 22:03 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:01 NZST
Scheduled - We are replacing our existing border firewall cluster that connects our Hamilton vGRID Platform to the Internet with newer hardware with more capacity.
During this maintenance window, Hamilton based vGRID services and Waikato / Bay of Plenty UFB customers may experience disruption of service while the change happens. We expect these disruptions should be between 2-5 minutes in length and there should be no more than two within the maintenance window.
Jun 6, 17:58 NZST
Jun 6, 2021

No incidents reported.

Jun 5, 2021
Completed - Due to technical difficulties with the new hardware, we were not able to successfully deploy the new firewall cluster. This change will be rescheduled for another day.
Jun 5, 23:32 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 NZST
Scheduled - We are replacing our existing border firewall cluster that connects our Hamilton vGRID Platform to the Internet with newer hardware with more capacity.
During this maintenance window, Hamilton based vGRID services and Waikato & Bay of Plenty UFB customers may experience disruption of service while the change happens. We expect these disruptions should be between 2-5 minutes in length and there should be no more than two within the maintenance window.
May 31, 10:00 NZST
Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.