vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be applying the latest patches to the Hamilton VMware vCenter appliance.

This upgrade is non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Posted on Sep 24, 15:25 NZST
Past Incidents
Sep 27, 2021
Completed - We have completed applying the latest patches to the Auckland VMware vCenter appliance.

All services have been tested to confirm full functionality. The VMware Cloud Director and vGRID Customer portal access has now been restored, allowing management of your virtual machines again.
Sep 27, 10:52 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 NZDT
Scheduled - We will be applying the latest patches to the Auckland VMware vCenter appliance.

This work is non-impacting. However during the maintenance window, the VMware Cloud Director portal will not be available and the vGRID Customer Portal will not be able to interact with Virtual Servers.
While this will stop the ability to manage Virtual Servers, the servers will continue to operate normally throughout.

If you need to perform any tasks with vGRID servers during this maintenance window please contact our service desk who will be happy to help.
Sep 24, 15:23 NZST
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - This incident has been resolved. Our Auckland virtualization platform is now operational and the VMware Cloud Director portal is now accessible to customers.

Please contact our support desk if you are still experiencing issues with your virtual environment.
Sep 15, 14:09 NZST
Investigating - We are currently investigating an issue that is causing degraded performance within our Auckland virtualization platform, and as a result, we have disabled access to our Auckland Cloud Director portal to avoid customers from making system changes while we work.

We sincerely apologise for any inconveniences caused and we will be keep you up to date with progress as we work through the issue.
Sep 15, 13:52 NZST
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.