vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 11:05 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:04 NZDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 15, 08:28 NZDT
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 16:17 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:15 NZDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 12, 15:58 NZDT
Oct 11, 2021
Resolved - This incident has been resolved. Please contact our service desk at support@vgrid.nz if you continue to experience any routing issues.
Oct 11, 15:11 NZDT
Monitoring - We have managed to resolve this issue by failing over our primary firewall node to our secondary node within our firewall cluster. We will be monitoring this fix to ensure that our network performs as expected before marking this incident as resolved.
Oct 8, 19:19 NZDT
Update - In an effort to resolve this problem, we've been advised by our upstream provider to make some changes within our firewall cluster. As a precaution, we will perform these changes outside business hours, at 1900hrs today (8/10/2021). During this time there will be some service disruptions of up to 5 minutes.
Oct 8, 16:53 NZDT
Update - Troubleshooting is still ongoing with our upstream provider and our team has been assisting where possible. So far, we are seeing that the problem is affecting access to sites and services that use SSL/TLS. Connectivity and access to most websites work with no problem. This issue was escalated to a Level 3 engineering team and they have been working on this all day.
Oct 8, 16:02 NZDT
Update - Our upstream provider is continuing to work on this issue to get it resolved as soon as possible. The issue appears to be affecting some SSL/TLS connections.
Oct 8, 11:29 NZDT
Identified - The cause of the routing issue has been identified by our upstream provider. They are now working on implementing a fix.
Oct 8, 08:49 NZDT
Investigating - We have noticed that some websites are currently unavailable due to some routing issues. So far, we have identified a few websites such as some ASB bank sub-sites and www.tauranga.govt.nz. We have escalated this to our Internet provider who is investigating.
Oct 7, 15:38 NZDT
Resolved - There was a break in service on our primary SBC between 8:51 am and 8:54 am. This was due to a service on the SBC unexpectedly stopped. Services have been restored.
Customer who have been fully migrated to our new AudioCodes SBC platform would have been unaffected by this outage.
Oct 11, 08:56 NZDT
Oct 10, 2021

No incidents reported.