vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Exchange Mail Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are upgrading our Auckland vGRID Protect platform. This update is to apply security fixes to known vulnerabilities and exposures. The platform will be taken offline. Neither backup or restores will be able to be performed during the maintenance period. Once completed, the platform will be brought back online.
Posted on Oct 21, 16:21 NZDT
We are upgrading our Hamilton vGRID Protect platform. This update is to apply security fixes to known vulnerabilities and exposures. The platform will be taken offline. Neither backup or restores will be able to be performed during the maintenance period. Once completed, the platform will be brought back online.
Posted on Oct 21, 16:24 NZDT
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020
Completed - The online upgrade to the Auckland HPE 3PAR Storage Array has been completed successfully.
Oct 24, 14:33 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 09:30 NZDT
Scheduled - Our storage vendor HPE will be performing an online upgrade on one of our Auckland based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot.
A detailed check of all components of the Storage array will also be completed once all nodes are upgraded.
No service impact is expected. Both performance and access will remain normal throughout the update.
Oct 21, 14:20 NZDT
Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020
Completed - The new replacement firewalls have been installed and successfully tested.
Oct 18, 17:33 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:30 NZDT
Scheduled - As part of our on-going program of maintenance to keep our platforms up to date and reliable, we are replacing our existing Auckland Firewall cluster.
During the maintenance window, there will be a few brief internet outages while we change over to the new cluster and do failover testing to ensure the HA cluster is operating as expected.

Please contact our service desk if you have any questions or concerns.
Oct 6, 15:01 NZDT
Oct 17, 2020
Completed - The online upgrade to the Auckland HPE 3PAR Storage Array has been completed successfully.
Oct 17, 12:07 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:30 NZDT
Scheduled - Our storage vendor HPE will be performing an online upgrade on one of our Auckland based HPE 3PAR Storage Array to maintain operational efficiencies. This involves staging the new code on all controller nodes and then rebooting them one at a time and checking each is operational after reboot.
A detailed check of all components of the Storage array will also be completed once all nodes are upgraded.
No service impact is expected. Both performance and access will remain normal throughout the update.
Oct 6, 13:55 NZDT
Oct 16, 2020
Resolved - This incident with Microsoft Teams not playing greetings when phoning our toll free numbers has been resolved.
Oct 16, 14:16 NZDT
Update - We have adjusted the call routing for vGRID 0800 number to bypass the greetings and route directly to the Support Desk
Oct 16, 13:19 NZDT
Identified - We are currently experiencing issue with Microsoft Teams not playing greetings when phoning our toll free numbers. This is a known issue and Microsoft are working to resolve it.
Oct 16, 12:37 NZDT
Resolved - Earlier this morning at approximately 4:35 am one of our host servers in the vGRID Hamilton platform failed. The VMware software immediately restarted all affected VMs on other operational hosts and other than a short reboot cycle for the affected VMs everything has returned to normal. We have isolated the affected host and will test it to identify the fault.
It will not be returned to the production cluster until we are satisfied that the cause of the fault has been identified and mitigated.

A separate message will be send to all affected customers in due course identifying the VMs affected. If you have any questions please contact our service desk.
Oct 16, 04:30 NZDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.