vGRID Cloud Services
All Systems Operational

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Welcome to the status page for all vGRID services, you can subscribe to individual services that matter to you - with alerts on mobile (text) and/or email.

Customer Portal Operational
Partner Portal Operational
vGRID Cloud Platform - Auckland Operational
vGRID Cloud Platform - Hamilton Operational
vGRID Voice Services Operational
vGRID - Dropbox Business Operational
vGRID Cloud Connect Operational
vGRID Cloud Connect - Auckland Operational
vGRID Cloud Connect - Hamilton Operational
vGRID Protect Operational
vGRID Protect - Auckland Operational
vGRID Protect - Hamilton Operational
vGRID FTP Containers Operational
vGRID FTP Containers - Auckland Operational
vGRID FTP Containers - Hamilton Operational
UFB/NGA Network Services Operational
UFB Network - Auckland Operational
UFB Network - Waikato Operational
UFB Network - Tauranga/BOP Operational
UFB Network - Rest of New Zealand Operational
Microsoft Cloud Services Operational
ModuSense Cloud Operational
ModuSense Dashboard Operational
ModuSense Data Ingest Engine Operational
ModuSense API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are deploying new updates to the vGRID Host Servers in Hamilton. This work should have no impact on the management or running of customer virtual servers. Each host will be put into maintenance mode and patched. Once the patches have been deployed and the host has rebooted, it will be checked to confirm operational readiness before allowing customer VM's to be migrated back onto it. This process will then be repeated until all hosts have been brought up to the required patch level.

Please contact the service desk by emailing support@vgrid.nz if you have any questions or concerns about the work to be performed.
Posted on Aug 2, 09:37 NZST
Our storage vendor HPE will be applying two patches to one of the Hamilton based HPE 3PAR Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform.

No service impact is expected. Both performance and access will remain normal throughout the update.
Posted on Jul 23, 16:01 NZST
Our upstream provider has advised that there will be network maintenance occurring on the redundant link that delivers vGRID Internet to Tauranga / Bay of Plenty area. There is no expected impact to the services during the maintenance window, just a heighten risk due to the loss of the redundant link.

Please contact our service desk if you have any questions or concerns.
Posted on Jul 28, 11:35 NZST
Past Incidents
Aug 3, 2021

No incidents reported today.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021
Completed - The scheduled maintenance has completed successfully.
Jul 29, 22:58 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:00 NZST
Scheduled - Our storage vendor HPE will be applying two patches to one of the Hamilton based HPE 3PAR Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform

No service impact is expected. Both performance and access will remain normal throughout the update.
Jul 23, 15:59 NZST
Completed - The scheduled maintenance has been completed successfully.
Jul 29, 15:44 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 11:06 NZST
Scheduled - We are deploying new updates to the vGRID Host Servers in Auckland. This work should have no impact on the management or running of customer virtual servers. Each host will be put into maintenance mode and patched. Once the patches have been deployed and the host has rebooted, it will be checked to confirm operational readiness before allowing customer VM's to be migrated back onto it. This process will then be repeated until all hosts have been brought up to the required patch level.

Please contact the service desk by emailing support@vgrid.nz if you have any questions or concerns about the work to be performed.
Jul 29, 09:54 NZST
Completed - The scheduled maintenance has been completed.
Jul 29, 08:32 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 NZST
Scheduled - Our storage vendor HPE will be applying two patches to one of the Auckland based HPE 3PAR Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform.

No service impact is expected. Both performance and access will remain normal throughout the update.
Jul 23, 15:57 NZST
Jul 28, 2021
Jul 27, 2021
Completed - The scheduled maintenance has been successfully completed.
Jul 27, 23:03 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 NZST
Scheduled - Our storage vendor HPE will be applying two patches to one of the Auckland based HPE 3PAR Storage Arrays. These updates include feature and stability improvements that are critical to maintaining a supported and reliable platform.

No service impact is expected. Both performance and access will remain normal throughout the update.
Jul 23, 15:54 NZST
Completed - The scheduled maintenance has been completed.
Jul 27, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 23:00 NZST
Scheduled - Our upstream provider has advised that there will be network maintenance occurring on the redundant link that delivers vGRID Internet to Tauranga / Bay of Plenty area. There is no expected impact to the services during the maintenance window, just a heighten risk due to the loss of the redundant link.

Please contact our service desk if you have any questions or concerns.
Jul 20, 10:52 NZST
Jul 26, 2021
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.