Host Failure - Hamilton vGRID Cloud Platform
We have restored functionality for the failed host, but are still working with the hardware vender on the root cause analysis.
All customer VMs and vGRID servers being used to deliver the various vGRID services will continue to be kept off this host until the root cause has been determined and mitigated.
Should you have any questions related to this event, please contact our Service Desk by emailing email@example.com OR phoning 0800 425 383.
We had a host failure occurred at approximately 11:47am this morning. We have checked and confirmed that the affected VMs have been moved by HA and are powered on.
The host in question has been left in a powered off state, awaiting further investigation.
We will also be sending out individual notification emails to each customer that has VMs affect by this outage later today.
Should you have any outstanding issues with a VM or have any questions related to this event, please contact our Service Desk by emailing firstname.lastname@example.org OR phoning 0800 425 383.