Please be advised that one of our upstream providers (Lightwire) are experiencing a widespread outage affecting a large number of customers. Their engineers are already investigating and we will update as soon as possible.
If your vGRID Access service is currently down, it maybe delivered via Lightwire and be affected by this outage.
If you have any questions, please contact the support desk by emailing firstname.lastname@example.org
or phoning 0800 425 383