vGRID vCenter Upgrade - Hamilton from 2025-09-23 10:00 NZST to 2025-09-23 11:34 NZST

The upgrade of the VMware vCenter Virtual Appliance located in Hamilton Data Centre has been successfully completed and tested.

All access has been restored and services are back online and available.

This maintenance is now starting as planned.

vGRID will be upgrading the VMware vCenter Virtual Appliance located in Hamilton Data Centre. This is the underlying management system for the vGRID Cloud Platform.

During the maintenance window;
• The VMware Cloud Director portal will be unavailable.
• The vGRID Customer Portal will not be able to interact with virtual servers.
• For IaaS customers this will stop the ability to manage the virtual servers, but the virtual servers will continue to operate normally throughout the upgrade.
• For customers on the DPS Platform who are replicating virtual servers, this will not be possible during the maintenance window.

Final system checks and testing will be carried out to confirm full functionality with all interacting systems. Once these have been completed successfully, system access will be re-enabled and all services will be able to operate normally.

Please contact our service desk by emailing ‘support@vgrid.nz’ or phoning 0800 425 383 (during business hours) should you have any questions or concerns related to this activity.