vGRID Platform Upgrade - Hamilton from 2025-10-12 10:00 NZDT to 2025-10-12 12:00 NZDT

Scheduled maintenance vGRID Partner Portal vGRID Customer Portal vGRID Cloud Platforms Hamilton vGRID Voice Services vGRID Data Protection Services vGRID Protect vGRID Protect - Hamilton vGRID FTP Containers vGRID FTP Containers - Hamilton vGRID DPS Platform - Hamilton vGRID DPS Console Portal - Hamilton
2025-10-12 10:00 NZDT · 2 hours

Updates

Resolved

This maintenance has been concluded as planned.

October 12, 2025 · 12:00 NZDT
Started

This maintenance is now starting as planned.

October 12, 2025 · 10:00 NZDT
Scheduled

We will be upgrading the firmware of the following components within the vGRID Compute Infrastructure located in the Hamilton Data Centre.

  • Synergy Virtual Connect modules
  • Synergy Frame Link modules
    These updates are critical to maintaining a supported and reliable platform.

This upgrade should be non-impacting. It is an orchestrated upgrade, applying the update to the first module, rebooting it, running checks to confirm functionality, then failing over and repeating the process on the second module.
Once completed, final checks will be performed to confirm the systems are nominal.

Please contact our service desk by emailing ‘support@vgrid.nz’ or phoning 0800 425 383 should you have any questions or concerns related to this activity.

October 9, 2025 · 10:40 NZDT

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