vGRID Internet Connection in Tauranga

The Internet connection issue is resolved.

The lines provider in the area (Tuatahi First Fibre) has confirmed there was an issue with their networking equipment.
They have failed over to the standby and services should now be stable again.

We have had reports of several customer internet connections around Tauranga going offline for short periods of time.
Rebooting the ONT appears to resolve the issue, but the issue can re-occur.

We are working with upstream to identify what could be causing these outages.