We have provisioned a new high speed fibre link between Tauranga and our vGRID Platform in Hamilton to provide a faster and more reliable connection for our vGRID Access customers in the Bay of Plenty. We have completed testing of this new link and will be migrating all existing customer connections to the new link. This will mitigate the disruption that we have had in the past due to power issues with Vocus at Waikato Innovation Park and will allow for the sale of Full Speed UFB services at close to 1Gbps downstream.
The change will be happening around 9pm and we expect a short disruption of no more than 2 minutes while Ultrafast Fibre migrate the customer connections. We will complete testing shortly afterwards and confirm when the migration has been completed. No changes are required with the customer connections.
If you have any questions or concerns please contact our service desk at email@example.com
during normal business hours.