We will be applying firmware updates to the Hamilton HPE Synergy equipment which is part of the vGRID platform. These updates includes feature and stability improvements that are critical to maintaining a supported and reliable platform.
This is an orchestrated update and we do not expect any impact to workloads as the updates are applied to resilient systems in a staged manner. This notification is sent to advise you that during the updates the system will be operating for short periods of time with a reduced resilience capability. While we do not expect any issues during the update process the risk of service disruption is higher than normal. We will be closely monitoring the platform and will provide additional updates as we progress through the update process if necessary.
Please contact our service desk at email@example.com
if you have any questions or concerns related to this routine activity.