Reports of FTP logon failures
Incident Report for vGRID Cloud Services
Resolved
The issue has been resolved. Further investigation regarding the loss of inter-server authentication will occur tomorrow and steps will be taken to ensure it does not repeat.
Posted 10 days ago. Apr 17, 2018 - 19:33 NZST
Identified
We have identified the issue as an authentication failure between the storage environment and the user database server, we are attempting to resolve this now.
Posted 10 days ago. Apr 17, 2018 - 19:24 NZST
Investigating
Multiple users have reported FTP logon failures, we are currently investigating the issue.
Posted 10 days ago. Apr 17, 2018 - 18:55 NZST
This incident affected: vGRID FTP Containers.